Order
Manages orders, including processing, tracking, and updating order status.
Return Merchandise Authorization (RMA) enables you to create and manage rules that define the specific reasons and sub-reasons to present to customers during a return process. These rules also allow you to specify an optional quality control (QC) mechanism to ensure that the returned merchandise meets the required standards before processing the return.
Shipment represents the physical movement of goods from the seller (or your warehouse) to the customer. It's associated with a specific order and includes details like tracking information, carrier used, weight, dimensions, and estimated delivery date. An Order can contain multiple shipments. Shipments are created based on multiple factors like selling location assigned to that shipment, the packaging material available etc. A shipment will get created whenever there is a partial transition of items also when there is a negative state transition is invoked. Negative state transition can be defined against a state. Currently only some defined states are configured as negative. If any state is to be added as negative state then please contact support team.