Lead
The Lead service on the Fynd platform includes groups for managing tickets, custom forms, video rooms, and platform support configuration. It facilitates actions such as ticket retrieval, custom form interaction, and video room management, enhancing user support and feedback processes.
Ticket
Tickets are user escalation events recorded to track and resolve customer queries or problems. They serve as a structured way to manage and prioritize customer inquiries, ensuring timely resolution and maintaining customer satisfaction. Tickets typically include details such as the customer's contact information, description of the issue, and any relevant history or notes. They can be assigned to specific agents, have a status to indicate their progress in the resolution process, and may have a priority level based on the urgency of the issue. This resoure allows you to create, update and view tickets.