Lead
The Leads Management module improves communication, support, and effective interaction. Utilize it to retrieve user tickets, create ticket histories, and generate new tickets. This module also enables you to set up video rooms for participants, providing room tokens for secure access.
Custom Form
A custom form in the Fynd Platform refers to a tailored web form created within the Fynd Platform platform to collect specific information from customers or website visitors. These forms are customizable and can be designed to gather various types of data, such as customer feedback, inquiries, registration details, event sign-ups, or product customization requests. Sellers can create custom forms using Fynd Platform's built-in form builder or by integrating third-party apps that offer advanced form-building capabilities. Custom forms created are available directly on websites. This resource facilitates the mechanism through which all custom forms can be retrieved and submitted.
Get custom form
Get custom form
getCustomForm
Submits form data
Submits form data
submitCustomForm
Ticket
Tickets are user escalation events recorded to track and resolve customer queries or problems. They serve as a structured way to manage and prioritize customer inquiries, ensuring timely resolution and maintaining customer satisfaction. Tickets typically include details such as the customer's contact information, description of the issue, and any relevant history or notes. They can be assigned to specific agents, have a status to indicate their progress in the resolution process, and may have a priority level based on the urgency of the issue. This resource allows you to create such tickets so that user queries can be recorded and resolved efficiently.
Get a support ticket
Get a support ticket
getTicket
Creates a ticket
Creates a ticket
createTicket
Ticket History
Tickets are user escalation events recorded to track and resolve customer queries or problems. Any interactions over the ticket, whether by a support agent or the user who raised the concern, are recorded as a Ticket History Item. This resource allows you to further interact and record such interactions on tickets. Interactions may include adding comments to the ticket or attaching a thread of conversation to interact with an agent.
Log ticket history
Log ticket history
createHistory
Video Room
A video room is a virtual space where support agents and customers can connect and engage in live video communication. These rooms can be accessed directly from a support ticket or through a designated URL, depending on the configuration of the ticket. Participants can join the video room through their web browser. Once in the video room, participants can communicate via live video, audio, and text chat to discuss and resolve issues in real-time. This helps speeding up a ticket resolution by reducing a back and forth communication as well as providing a more personalized and efficient support experience for customers. This resource facilitates the process by which you have the ability to interact and recieve information related to video room.