Fields
_custom_json
JSONCustom json relevant to the ticket.
_id
StringUnique identifier for the ticket.
assigned_to
JSONDetails of support staff to whom ticket is assigned.
category
TicketCategoryCategory assigned to the ticket.
content
TicketContentContent for the ticket.
context
TicketContextDetails of company and application related to the ticket.
created_at
StringTime when the ticket was created.
created_by
JSONUser details of ticket creator.
created_on
CreatedOnTime of creation of the history event.
integration
JSONIntegration type and its details of the ticket.
is_feedback_pending
BooleanIf feedback submission is pending for the ticket.
priority
PriorityDenotes the priority of ticket.
response_id
StringDetails of company and application related to the ticket.
source
TicketSourceEnumDenotes if the ticket was created at company or application level.
status
StatusDenotes in what state is the ticket.
sub_category
StringSub-category assigned to the ticket.
tags
[String]Tags relevant to ticket.
updated_at
StringTime when the ticket was last updated.
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