object

SupportTicket

Ticket created on form submission.
Fields
_custom_json
JSON
Custom json relevant to the ticket.
Unique identifier for the ticket.
assigned_to
JSON
Details of support staff to whom ticket is assigned.
Category assigned to the ticket.
Content for the ticket.
Details of company and application related to the ticket.
created_at
String
Time when the ticket was created.
created_by
JSON
User details of ticket creator.
created_on
CreatedOn
Time of creation of the history event.
integration
JSON
Integration type and its details of the ticket.
is_feedback_pending
Boolean
If feedback submission is pending for the ticket.
priority
Priority
Denotes the priority of ticket.
response_id
String
Details of company and application related to the ticket.
Denotes if the ticket was created at company or application level.
status
Status
Denotes in what state is the ticket.
sub_category
String
Sub-category assigned to the ticket.
Tags relevant to ticket.
updated_at
String
Time when the ticket was last updated.