Custom json relevant to the ticket.

Unique identifier for the ticket.

Details of support staff to whom ticket is assigned.

Category assigned to the ticket.

Content for the ticket.

Details of company and application related to the ticket.

Time when the ticket was created.

User details of ticket creator.

Time of creation of the history event.

Integration type and its details of the ticket.

If feedback submission is pending for the ticket.

Denotes the priority of ticket.

Details of company and application related to the ticket.

Denotes if the ticket was created at company or application level.

Denotes in what state is the ticket.

Sub-category assigned to the ticket.

Tags relevant to ticket.

Time when the ticket was last updated.