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Schedule Return Extension

Problem Statement & Objective​

What problem does this extension solve?​

  • Customers often face inconvenience when scheduling return pickups due to rigid scheduling systems and limited self-service options. This leads to increased customer support interactions and lower satisfaction levels.

Target Users​

  • Customer

Expected Outcome​

  • Enhances user experience by enabling seamless scheduling and rescheduling of return pickups within the permitted return window.
  • Reduces dependency on customer support, decreasing operational costs.
  • Improves return logistics efficiency, ensuring faster turnaround times.

Why should this Extension be built?​

  • Value to Fynd Sellers:

    • Automates the return scheduling process, offering greater flexibility to customers.
    • Reduces manual interventions by customer support teams, improving overall efficiency.

  • Competitive Advantage:

    • Provides a self-service return management system that differentiates storefronts in the e-commerce space.
    • Increases customer retention and trust by making returns hassle-free.

  • Impact on Store Growth & Revenue:

    • A smoother return process increases customer satisfaction and repeat purchases.
    • Reduced operational costs by automating rescheduling and minimising support overhead.

Features & Scope​

Core Features​

  1. Flexible Return Scheduling: Allows customers to select a preferred return pickup date within the return eligibility window.
  2. Hassle-Free Rescheduling: Users can modify their scheduled pickup without contacting support.
  3. Customer Self-Service Portal: A user-friendly interface to manage return requests independently.
  4. Real-Time Tracking & Notifications: Live tracking for pickup status with SMS/email alerts.

Future Enhancements​

  • Automated Return Slot Recommendations: AI-powered suggestions for optimal return slots based on past pickup operations.

User Flow & UI Structure​

User Journey Overview​

  1. Installation & Authentication:**

    • User installs the extension from Fynd Marketplace.
    • Logs in via FDK OAuth authentication.

  2. Return Scheduling

    • The customer selects an order eligible for return.
    • Choose a convenient pickup slot from available options within the return window.

  3. Rescheduling Requests

    • If needed, the customer modifies the return pickup date again within the return window.
    • The system updates the logistics provider with the new schedule.

  4. Notifications & Confirmation

    • Customers receive a confirmation message (Email/SMS) with pickup details.
    • Sellers and logistics teams receive real-time updates for return pickups.

  5. Real-Time Tracking

    • Customers can track their return pickup in real time.
    • Live status updates are provided via email/SMS notifications.

APIs & Integrations​

  • Fynd APIs:

    • Order Management API
    • Returns & Refunds API
    • Storefront API

  • External APIs (if required):

    • Logistics Partner API (e.g., Delhivery, Shiprocket, Bluedart)
    • Notification API (Twilio, Firebase Cloud Messaging)

Infrastructure & Development Architecture​

  • Backend Setup
    • Authentication: FDK OAuth
    • Database & Storage: PostgreSQL / MongoDB
    • Cache Mechanisms: Redis for quick lookup of return requests
    • Queue System: Kafka for handling pickup requests asynchronously

Security & Compliance​

  • OAuth Authentication for secure storefront access
  • API Rate-Limiting to prevent spam or abuse
  • Data Encryption for secure storage of return request details
  • GDPR & Privacy Compliance for handling customer return data securely

Deliverables & Submission Requirements​

  • Fully functional extension with at least MVP features
  • Secure API integrations & OAuth authentication
  • Clean, user-friendly UI aligned with Fynd’s design standards
  • Bug-free execution & error handling mechanisms
  • Video walkthrough (2-3 min demo)
  • README file with setup instructions & API documentation

Marketplace Review & Submission Checklist​

  • Extension functionality verified
  • OAuth authentication flows tested
  • UI/UX compliance with marketplace standards
  • Extension metadata (description, images, demo video) added

Summary​

  • A structured and efficient return scheduling extension for e-commerce platforms.
  • Covers MVP, advanced features, APIs, security, testing, and deployment.

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